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Storm Window & Storm Door FAQ
Who pays the freight? - Orders are shipped freight prepaid and add.
This means
that we charge for the freight up front.
How much does freight Cost? - Freight is volume sensitive. The more that you order
the less per unit the freight will be. Typically freight on a single door
or window can be between $100 and $200 or more. Orders of multiple windows
or combinations of windows and doors will minimize freight costs per unit and
make it more economical to ship.
What is residential delivery? - Residential delivery adds from $60 to $100 in
freight cost because of a surcharge added by the freight company. Delivery
to a commercial address will avoid this extra cost. Since we do not make
our money on freight this savings goes directly to the purchaser.
What about damaged goods? - Typically freight damage is not a concern, but it does
happen. We take great care in packaging. We expect that the package(s) will be inspected at time
of delivery. The freight bill must be marked with an appropriate notation
if damage occurs or is suspected. Kaufmann Window and Door will be
responsible for freight damage claims as long as the receiving paper work is
marked with a notation of damage. Repairs will be shipped at no charge.
What is your lead time? - Production is generally 3 weeks for storm windows.
However this will vary at different times of the year. Our busiest season
is in the fall so expect lead times to grow then.
How do I pay? - We accept VISA and Mastercard. Our payment terms are 50%
down and 50% at time of shipment. Smaller orders may require complete
payment in advance.
Do you have stock sizes? - We custom manufacture windows to order. We
manufacture to the nearest 1/8" on the height and width. We do not have stock
window sizes. Standard sizes for storm doors are 36" x 80",
32" x 80" and 30" x 80". We can tell you if a standard
size door will work.